Refund & Cancellation Policy

Last updated: 9 November 2026

Our reports are digital products delivered by email, so this policy is designed to be fair to you while recognising that a report cannot be returned once it has been read.

1. Single reports

• Library reports are delivered as soon as payment is confirmed. Once delivered, they are not refundable.
• On-demand reports on a company you choose: if we have not delivered the report within 7 working days of confirming your request, you may cancel and receive a full refund. Once delivered, the report is not refundable.
• If we decline an on-demand request because disclosures are insufficient, we refund it in full.

2. Half-year and full-year plans

• You may cancel within 7 days of payment for a full refund, provided you have not downloaded any library report or requested any on-demand report.
• After that, or once any report has been downloaded or requested, plans are not refundable, and access continues until the end of the plan period.
• Plans do not renew automatically, so there is nothing to cancel at the end of your plan.

3. Errors

If a report contains a material factual error in what it states about the source documents, tell us. We will correct it and send you the corrected version. If we cannot correct it, we will refund that report.

4. How refunds are paid

Approved refunds are paid to the original payment method or bank account within 7–10 working days. For payments in pounds sterling, bank or currency charges outside our control may apply.

5. How to request

Email hello@dstreetsatya.com with your name, invoice number and reason, or message us on WhatsApp at +91 85128 22171. We reply within 2 working days.